Privacy Policy

SubhVivah Matrimony is a privacy-first matrimony platform enabling adults to create profiles, discover compatible matches, and connect meaningfully. This Policy applies to our website, emails, notifications, and related online services.

• Account & Profile: email, phone (optional), name, relation (self/son/daughter), gender, date of birth, location, education, occupation, diet, height, languages, photos, self-description.
• Preferences & Filters: partner preferences and visibility controls (e.g., who can view photos).
• Usage & Device: pages viewed, actions (requests, shortlist/ignore), device, browser, referrer, IP (for security/rate limiting), and basic analytics.
• Communications: messages, requests, reports, and support tickets; moderation logs for safety and compliance.
• Payments (future): plan/subscription and payment references (handled by PCI-compliant gateway; we don’t store card numbers).
• Optional KYC (future): limited identity documents for trust & safety features (see “Optional KYC”).

• Create/manage your account & profile.
• Enable discovery, search, recommendations, and connects.
• Operate messaging and notifications.
• Moderate content, combat spam/abuse, and enforce policies.
• Improve the Service, UX, and safety features.
• Provide customer support and respond to requests.
• Comply with law, resolve disputes, and protect users’ rights.

Where applicable, we rely on: (i) performance of a contract (to provide the Service), (ii) your consent (e.g., marketing, photo visibility), (iii) legitimate interests (security, fraud prevention, improvement), and (iv) legal obligations.

We use essential cookies for authentication/security and functional/analytics cookies to improve performance and measure usage. You can manage preferences via browser settings and any in-app controls we provide. Some features may not function without certain cookies.

• Blur-by-default: photos may be blurred by default; you control approvals for unblurred access.
• Requests & Approvals: approve/deny access and revoke later.
• Report/Block: report or block users; we log and act per policy and law.

We provide lightweight messaging/requests. To keep the platform safe, we may use automated and/or human moderation, log abuse reports, and take actions (warnings, temporary or permanent restrictions).

• Service Providers: hosting, storage/CDN, email, analytics, payments, moderation—bound by confidentiality and processing obligations.
• Legal/Compliance: to comply with laws, court orders, or lawful requests; to protect safety and rights.
• Business Transfers: in mergers/acquisitions/financing/sale of assets, as permitted by law.

Your information may be processed in countries with different data-protection laws. Where required, we implement appropriate safeguards (e.g., contractual clauses).

We retain data as long as needed to provide the Service and for legitimate business/legal purposes (audit, security, fraud prevention, dispute resolution). We anonymize or delete data when no longer required.

• Access, correct, update, export, or delete your personal data.
• Change visibility settings and consent preferences.
• Object to or restrict certain processing where applicable.
• Withdraw consent at any time (does not affect prior lawful processing).

Use in-app settings or email officeace24@gmail.com to exercise rights.

The Service is intended for adults legally permitted to marry under applicable law. We do not knowingly collect data from children. If you believe a child has provided data, please contact us for prompt deletion.

• Argon2id password hashing; session/token hardening with rotation; rate limits; security headers.
• Presigned media URLs, MIME validation, optional EXIF stripping.
• RBAC for admin tools and comprehensive audit logs.

No method of transmission or storage is 100% secure; we continuously improve safeguards.

Certain trust & safety features may offer/require identity checks. If enabled, we will specify data needed, how it’s processed, retention limits, and your choices. Sensitive documents are handled with heightened security and short retention where feasible.

We use reputable processors for infrastructure, email delivery, analytics, CDN, and payments (for premium plans). Vendor lists may change; material changes will be reflected here or notified where legally required.

Request export or deletion from Settings (where available) or by contacting us. Upon verified request, we’ll process it subject to legal/contractual constraints and retention obligations (e.g., fraud prevention).

Quick links: Account Settings (logged-in) or write to us.

We may update this Policy to reflect changes in law or our Service. We will update the “Last updated” date and, where required, notify you via the Service or email. Continued use after changes indicates acceptance.

• Email: officeace24@gmail.com
• Phone: +91 1234567890
• Address: 2nd Floor, Crescent Plaza, Madhapur, Hyderabad, Telangana, 500081, IN
• Hours: Mon–Sat • 9:00–18:00 IST

For data protection queries under India’s DPDP Act, 2023 or GDPR, address your request to our Grievance Officer at the above contact.